Returns & Refunds Policy

Last updated 06/06/2024

Welcome to SafeSalt Australia! All products you buy online (safesalt.com.au), are covered by SafeSalt Australia’s Shipping Policy.

Definitions

“We,” “us,” or “our,” refers to SafeSalt Australia.
“You” refers to the user or customer accessing the website.
“Products” refers to the items available for purchase on the website.

Returns & Refunds

Return Policy
We accept returns for eligible items within 7 days of you receiving the product. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Initiating a Return 
Customers must contact us within the stipulated return window to request a return and receive instructions. Any returns made without prior communication may not be accepted.

Refund Process
Upon receipt and inspection of the returned item, we will initiate the refund process. Refunds are issued to the original payment method and may take 2 business days, depending on the payment provider’s processing time.

Non-returnable Items
Certain items may not be eligible for return. Please review the product description for any specific return limitations.

Damaged or Defective Items
If an item arrives damaged or defective, customers should notify us immediately. Please email us at info@safesalt.com.au and provide photographs and relevant details to expedite the resolution process.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error made by us, such as sending the wrong item or a defective product.

Restocking Fees
We do not charge any restocking fees.

Changes To the Refund Policy

We reserve the right to revise, modify or update these the Refund Policy at any time. Any changes will be effective immediately upon posting on the website.

Contact Information

If you have any questions regarding these terms and conditions, please email us at info@safesalt.com.au or call 0481 007 431.

By using our website, you hereby consent to our Refund Policy and agree to abide by it.