Terms & Conditions

Last updated 29/10/2023

Welcome to safesalt Australia! These terms and conditions govern your use of the website and the services offered on it. By accessing or using safesalt.com.au, you agree to be bound by these terms and conditions.

Definitions

“We,” “us,” or “our,” refers to SafeSalt Australia.
“You” refers to the user or customer accessing the website.
“Products” refers to the items available for purchase on the website.

Account Creation

To access certain features on safesalt.com.au, you may be required to create an account. When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Wholesaler Accounts

For individuals or businesses seeking to establish wholesale accounts, specific terms and conditions apply.

Application Process: Businesses or individuals interested in establishing a wholesaler account with us must submit an application. The application form typically requires essential business details, including contact information, business registration, and details regarding the nature of the business. To register, visit SafeSalt Wholesale.

Approval Process: We will review the submitted applications for wholesaler accounts. Approval is at the discretion of SafeSalt Australia and is subject to meeting our criteria for wholesale partnerships.

Pricing Structure: Approved wholesalers gain access to discounted or bulk pricing on products available at safesalt.com.au. Specific pricing details and terms will be provided upon the approval of the wholesaler application.

Minimum Order Quantity (MOQ): Wholesale orders might be subject to minimum order quantity requirements. These requirements are outlined upon approval of the wholesaler account and may vary based on the product category.

Order Placement: Once approved, wholesalers can place orders through our dedicated wholesale ordering system or by contacting us directly. Orders are subject to product availability and agreement on pricing and quantities.

Termination: We reserve the right to terminate or suspend a wholesaler account at its discretion, without notice, if there is a breach of the agreed-upon terms, failure to meet payment obligations, or other violations of the terms and conditions.

Modifications: We may modify or update the terms and conditions for wholesaler accounts at any time. Wholesalers will be notified of any changes, and continued use of the wholesale account indicates acceptance of the revised terms.

Product Reviews

Users have the option to leave reviews on products. By submitting a review, you agree that it is accurate, truthful, and based on your own experience. We  reserve the right to moderate, edit, or remove reviews that are inappropriate, offensive, or violate our guidelines.

Order Acceptance And Pricing

All orders placed through safesalt.com.au are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase and inaccuracies in product or pricing information.

Delivery

Delivery Times: We endeavor to process and dispatch orders promptly. Estimated delivery times may vary based on the shipping method chosen and the destination. Exact delivery times are subject to courier services and any unforeseen circumstances.

Shipping Costs: Shipping costs are calculated based on weight. Details regarding shipping fees are outlined during the checkout process.

Delivery Address: Please ensure the accuracy of the delivery address provided during the ordering process. We are not responsible for items delivered to incorrect addresses provided by the customer.

Delivery Confirmation: Once an order is dispatched, customers will receive a confirmation email with tracking details to monitor the shipment’s progress.

Returns & Refunds

Return Policy: We accept returns for eligible items within 7 days of you receiving the product. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Initiating a Return: Customers must contact us within the stipulated return window to request a return and receive instructions. Any returns made without prior communication may not be accepted.

Refund Process: Upon receipt and inspection of the returned item, we will initiate the refund process. Refunds are issued to the original payment method and may take 2 business days, depending on the payment provider’s processing time.

Non-returnable Items: Certain items may not be eligible for return. Please review the product description for any specific return limitations.

Damaged or Defective Items: If an item arrives damaged or defective, customers should notify us immediately. Please provide photographs and relevant details to expedite the resolution process.

Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error made by us, such as sending the wrong item or a defective product.

Restocking Fees: We do not charge any restocking fees.

Limitation Of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or products, or for the cost of procurement of substitute goods or resulting from any goods purchased or obtained or messages received or transactions entered into through the website.

Privacy Policy

Your use of safesalt.com.au is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

Changes To Terms And Conditions

We reserve the right to revise, modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.

Governing Law

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of safesalt.com.au are subject to the exclusive jurisdiction of the courts in Queensland.

Contact Information

If you have any questions regarding these terms and conditions, please email us at info@safesalt.com.au or call 0481 007 431.

By using our website, you hereby consent to our terms and conditions and agree to abide by them.